Shoptsy is purpose-built for small-to-mid-sized brands and emerging D2C labels that want a stand-alone storefront—not just a listing on a marketplace. We’re particularly popular with lifestyle, fashion, beauty, food & beverage, and niche B2B wholesalers.

It’s your own branded storefront on your own domain (or a free .shoptsy. sub-domain). We don’t aggregate everyone’s products into a single marketplace feed, so you keep full control over brand experience, pricing, and customer data.

Yes. Use our “Customer Groups” feature to show retail pricing to the public while gating wholesale pricing, bulk-order minimums, or tax-exclusive rates to approved B2B buyers.

For now, Shoptsy supports physical products with real-time inventory tracking and digital products delivered via secure, expiring download links. Service bookings and subscription-based items aren’t live yet, but they’re on our roadmap and will be rolled out in a future release.

Yes, Shoptsy supports both B2B and B2C models with customizable pricing, customer groups, and checkout flows.

Yes, multi-language and multi-currency support is built-in for international sellers.

No hard limits. All plans are designed to scale with your business.

Shoptsy offers transparent pricing with no hidden charges. You only pay for what you use — mainly SMS and email marketing credits. All other core features are included in your plan.

No, Shoptsy does not have any hidden fees. All costs, including transactional services like SMS and email, are clearly displayed in your dashboard.

Yes. While Shoptsy offers powerful marketing tools, SMS and email marketing credits are billed separately based on usage.

Credits are available at competitive slabs and volume-based pricing. You can view and purchase them directly within your Shoptsy dashboard.

No, Shoptsy does not have any fixed monthly or annual subscription. You’re only charged based on your quarterly usage balance for marketing services like SMS and email. There are no contracts or lock-ins.

Unlimited products, hosted storefront, SSL, global CDN, AI assistant, advance reports, and 24×7 chat support. Email marketing, SMS credits, and advanced automation tiers scale with plan level.

Shoptsy takes zero commission. You’re free to integrate the payment gateway of your choice, and you’ll pay only that provider’s standard processing fees—nothing extra to us.

Shoptsy doesn’t lock you into fixed “plans.” Instead, we use a tier system that’s automatically recalculated every quarter based on your store’s credit balance and deposits. Your tier—and the corresponding marketing cost—adjusts up or down with no manual action and no penalties or re-activation fees. If you go quiet for a while, your tier will naturally drop, so there’s no need to “pause” the store.

Yes. Shoptsy is open to sellers worldwide, though most of our support and features are optimized for Europe.

Yes. VAT handling is built-in, including invoice generation.

Yes, Shoptsy allows localized pricing and automatic currency display based on customer location.

You can create and manage translations for your store content through a simple UI.

Shoptsy integrates with Google & Youtube Ads, Facebook/Meta Ads, and Google Analytics for marketing and tracking.

Yes. We provide built-in setup flows and tracking integrations for Google and Facebook Ads.

Yes, you can connect Google Analytics 4 and GTM containers through a guided setup.

Not yet—our public REST/GraphQL APIs and webhook endpoints are in development and scheduled for release soon.

Vote or submit a spec on our feature request board. Popular requests are reviewed each quarter.

Tenant data for European shops is kept in secure data-centre facilities in Frankfurt, Germany. Backups stay in the same region as the primary data to satisfy local data-residency requirements.

Shoptsy never handles or stores card-holder data directly; every checkout is routed through third-party payment processors that are already PCI-DSS certified. Because the sensitive data stays with those providers, the formal PCI scope (and its audits) sits with them—removing that burden from you. We still enforce strong platform-wide security controls, and full ISO-27001 certification is on our roadmap, but no additional PCI steps are required on your side.

Yes—TOTP and backup codes are supported for added security.

Yes. We are compliant with GDPR data protection norms.

Consent banners, “download my data” portal, and automated erasure workflows are available out of the box. Data processors are listed in our DPA.

Submit a request from the Privacy Requests tab. Data is purged from hot storage within 7 days and cold backups within 30.

Yes. You can connect your custom domain easily via DNS settings.

Absolutely. You can switch or customize themes anytime without affecting your data.

Yes, we provide options to temporarily disable or put your store in maintenance mode.

Your messages will be paused, and you’ll be prompted to top up credits. There are no auto-overages.

Stripe, PayPal, Trustpay.

You can also enable manual bank transfer and COD.

We don’t hold funds; payouts follow each gateway’s native schedule (typically T + 2 for Stripe).

No—money flows directly from customer to your gateway account.

Initiate refunds from Shoptsy or the gateway dashboard; status syncs back automatically. Chargebacks are disputed within the gateway’s own portal.

Yes—bring your negotiated MID and simply plug the keys into Settings › Payments.

Yes—set a base currency then enable auto-conversion (daily mid-market FX) or manually override prices per market.

For European stores, Shoptsy lets you define your own VAT rates and rules in Settings › Taxes; the system then uses those merchant-supplied rates during checkout.

Both. Add your own copy or use our system for automated draft translations, then fine-tune.

SMS and WhatsApp messaging features are not yet available for European sellers on Shoptsy. Since the EU enforces strict GDPR-based consent requirements for electronic communications, we are actively working on building region-specific opt-in/opt-out tooling to ensure full compliance. Once these features go live, we’ll provide a clear compliance guide tailored for European merchants.

Yes—our Success team can handle end-to-end migration (products, customers, orders, URL redirects), but it’s offered as a paid add-on. Fees are based on catalogue size and complexity; contact Support for a tailored quote before scheduling the transfer.

DNS cut-over takes minutes; we stage everything on a preview URL so you flip the switch when ready.

You own the DNS. Point it to your new host and export your content; we provide a static redirect file so SEO equity remains intact.

Right now Shoptsy ships with two automated flows out-of-the-box: Abandoned-Cart reminders and Back-in-Stock alerts. Additional sequences—welcome series, win-back, first-purchase thank-yous, etc.—are planned for future releases.

Automatic sitemap.xml, robots.txt, schema.org microdata, and OpenGraph tags. You can edit meta titles/meta descriptions per product or in bulk.

Yes—one-click catalog feeds plus server-side CAPI/Enhanced Conversions. No extra apps needed.

Not yet. Today you can issue coupon codes and one-off discounts, but points-based loyalty programs and referral rewards are still on our product roadmap and will roll out in a future release.

You do. All customer, product, and order data belongs to you.

Yes. We take regular automated backups to ensure your data is safe.

Absolutely—Shoptsy is the processor; you remain the controller.

Yes—CSV or JSON exports are one click away, or stream data via API.

The store enters “dormant” for 30 days (read-only access, free). After that, data is archived for 180 days in case you change your mind, then permanently deleted.

Starter = 24×7 email (≤ 24 h response). Growth & Pro = +live chat (< 4 h). Scale & Elite = chat + phone (< 1 h) plus a named customer success manager.

Not at this time. A dedicated merchant community (likely on Slack or Discord) is on our roadmap, and we’ll announce it in the dashboard once it’s live.

Go to Settings › Support Access, choose scope (themes, orders, payments) and expiry (up to 7 days). Access is logged for audit.

https:shoptsy.eu/feature-request lists what’s shipped, building now, and under consideration. Up-vote or add new cards anytime.

Yes, we offer detailed documentation and video walkthroughs for all users. Personal onboarding assistance is available exclusively for Scale and Elite tier sellers.

Account managers are available for Scale and Elite tier sellers.

We offer 24x7 support via email and chat. Our core team is available actively from 10 AM to 7 PM IST for immediate assistance, while after-hours support is managed by our global monitoring and support queue.

Yes, we offer guided migration assistance from platforms like Shopify, WooCommerce, and Ecwid.

Yes—regionalised legal templates appear under Settings › Policies. Edit and publish with one click.

No firearms, controlled substances, counterfeit goods, or hate content. Full list at (https://shoptsy.in/terms-and-conditions)

Our messaging center enforces embeds one-click unsubscribe links for GDPR/ePrivacy.

Bi-weekly sprint releases, with quarterly “feature drops” summarising the big changes.

No. Themes are sandboxed; breaking changes are version-gated and you get a 90-day deprecation window.

AI-generated product descriptions (currently in beta), POS-lite iPad app, and a GraphQL “Headless Kit” for custom PWA or mobile builds—slated for Q4 2025.

A seller mobile app is in development. Storefronts are mobile-optimized by default.

Yes. You can export products, orders, and customer lists in CSV format anytime.

Yes. All Shoptsy themes are responsive and optimized for mobile shoppers.

Shoptsy is engineered for high performance and speed, even at scale. Our infrastructure is optimized to ensure fast page loads and a smooth experience for both store owners and customers.